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If failed to process the conversion request successfully, the following error code(s) will be returned.

Classification

Error code

Descriptions

Descriptions

Common

2

File not supported for conversion.

Error which generated when the document conversion requested is in a file format that is not supported by Synap Document Viewer .

3

Encrypted document not supported.

Document Viewer does not provide an encrypted document conversion function. To convert such document, you need to remove the password.

4

DRM document not supported.

Document Viewer does not provide a conversion function for a DRM configured document. To convert such document, you need to remove the DRM.

254

Expired product license.

Error that is generated when the Synap Document Viewer product license is expired. You need to update your license, server and module.

255

Unknown error

Error that is generated when you fail to convert a document due to unexpected error.

HTML54

Failed to perform HTML conversion

Error that is generated when HTML conversion fails due to corrupted document. Conversion module does not provide a restore function for a corrupted document.

IMAGE101

Failed to convert IMAGE.

Error that is generated when IMAGE conversion fails due to corrupted document. Conversion module does not provide a restore function for a corrupted document.

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