If failed to process the conversion request successfully, the following error code(s) will be returned.
Classification | Error code | Descriptions | Descriptions |
|---|---|---|---|
Common | 2 | File not supported for conversion. | Error which generated when the document conversion requested is in a file format that is not supported by Synap Document Viewer . |
| 3 | Encrypted document not supported. | Document Viewer does not provide an encrypted document conversion function. To convert such document, you need to remove the password. | |
| 4 | DRM document not supported. | Document Viewer does not provide a conversion function for a DRM configured document. To convert such document, you need to remove the DRM. | |
| 254 | Expired product license. | Error that is generated when the Synap Document Viewer product license is expired. You need to update your license, server and module. | |
| 255 | Unknown error | Error that is generated when you fail to convert a document due to unexpected error. | |
| HTML | 54 | Failed to perform HTML conversion | Error that is generated when HTML conversion fails due to corrupted document. Conversion module does not provide a restore function for a corrupted document. |
| IMAGE | 101 | Failed to convert IMAGE. | Error that is generated when IMAGE conversion fails due to corrupted document. Conversion module does not provide a restore function for a corrupted document. |
